1. Introduction

These Terms and Conditions (“Terms”) govern your use of the Fix Dental website (www.fixdental.com.au) and the dental services provided by Fix Dental (ABN: [INSERT ABN]) (“we”, “us”, “our”) at our clinic locations in Chermside and Mt Gravatt, Queensland.

By accessing our website, booking an appointment, or receiving dental treatment from us, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or services.

2. Definitions

In these Terms:

  • Patient means any individual who receives or seeks to receive dental services from Fix Dental;
  • Services means all dental treatments, procedures, examinations, consultations, and related services provided by Fix Dental;
  • Website means www.fixdental.com.au and any associated subdomains or pages;
  • Treatment Plan means a written plan outlining recommended dental treatments, procedures, and associated costs.

3. Dental Services

3.1 Provision of Services

We provide dental services with reasonable care and skill in accordance with accepted dental practice standards in Australia. All treatments are performed by qualified dental professionals registered with the Australian Health Practitioner Regulation Agency (AHPRA).

3.2 Treatment Plans and Estimates

Where appropriate, we will provide you with a Treatment Plan outlining recommended treatments and associated costs. Treatment Plans are based on our clinical assessment at the time and are estimates only. Actual treatment requirements and costs may vary depending on findings during the course of treatment.

3.3 Comprehensive Examination

For certain treatments, a comprehensive examination is required before we can provide a detailed Treatment Plan and quote. If you have received a quote or Treatment Plan from another dental provider, we will need to conduct our own comprehensive examination to ensure the recommended course of treatment is appropriate for your individual circumstances.

3.4 Patient Responsibilities

As a patient, you agree to:

  • Provide accurate and complete information about your medical and dental history;
  • Inform us of any changes to your health, medications, or contact details;
  • Follow pre-treatment and post-treatment instructions provided by our dental team;
  • Attend scheduled appointments or provide adequate notice of cancellation.

4. Appointments

4.1 Booking Appointments

Appointments can be made online through our website, by telephone, or in person at our clinics. By booking an appointment, you agree to attend at the scheduled time or provide notice of cancellation in accordance with our cancellation policy.

4.2 Cancellation Policy

We require a minimum of [INSERT HOURS/DAYS] notice for cancellation or rescheduling of appointments. Failure to provide adequate notice or failure to attend a scheduled appointment (“no-show”) may result in a cancellation fee of [INSERT FEE AMOUNT OR “up to the cost of the scheduled appointment”].

4.3 Late Arrivals

If you arrive late to your appointment, we will do our best to accommodate you. However, we may need to reschedule your appointment or reduce the scope of treatment if insufficient time remains.

4.4 Emergency Appointments

We offer emergency dental appointments for patients experiencing pain, discomfort, or acute dental issues. Emergency appointments are subject to availability and may be prioritised based on clinical urgency.

5. Pricing and Payment

5.1 Fixed Pricing

Fix Dental offers fixed pricing for many dental services as displayed on our website and in our clinics. Prices are subject to change without notice, but the price quoted to you at the time of your appointment will be honoured for that treatment.

5.2 Payment Terms

Unless otherwise agreed, payment is due at the time of service. We accept payment by cash, EFTPOS, credit card (Visa, Mastercard, American Express), and approved payment plans.

5.3 Payment Plans

We offer interest-free payment plans through third-party providers including Afterpay, Zip, and Humm. Use of these payment plans is subject to the terms and conditions of the respective provider and approval by that provider. Fix Dental is not responsible for any issues arising from your use of third-party payment plans.

5.4 Health Insurance

We are a registered health provider and can process health insurance claims on the spot where you have an eligible policy. You are responsible for understanding your level of cover and any gap payments that may apply. Health fund rebates vary depending on your policy and level of cover.

5.5 Overdue Accounts

If payment is not received by the due date, we reserve the right to charge interest on overdue amounts at the rate of [INSERT RATE]% per annum, calculated daily. We may also refer overdue accounts to a debt collection agency, and you will be liable for any collection costs incurred.

6. Consent to Treatment

6.1 Informed Consent

Before commencing any treatment, we will explain the nature of the proposed treatment, the expected outcomes, material risks, and alternative options. By proceeding with treatment, you consent to the treatment as explained to you.

6.2 Treatment Risks

All dental treatments carry inherent risks, which vary depending on the nature of the treatment and individual patient factors. We will discuss material risks with you before treatment, but it is not possible to identify every potential risk or complication.

6.3 Consent for Minors

For patients under 18 years of age, consent must be provided by a parent or legal guardian. The parent or guardian is responsible for payment of services provided to the minor.

7. Warranties and Guarantees

7.1 Treatment Guarantees

[INSERT DETAILS OF ANY WARRANTIES OR GUARANTEES ON SPECIFIC TREATMENTS]

7.2 No Guarantee of Results

While we strive to achieve the best possible outcomes for all patients, we cannot guarantee specific results. Dental treatment outcomes depend on many factors, including the patient’s oral health, compliance with treatment plans and aftercare instructions, and individual healing responses.

8. Membership Program

Fix Dental offers a Membership Program that provides members with benefits including [INSERT BENEFITS].

8.1 Membership Terms

  • Membership fee: [INSERT JOINING FEE] initial joining fee and [INSERT MONTHLY FEE] per month;
  • Minimum term: [INSERT MINIMUM TERM];
  • Membership benefits are non-transferable and apply only to the named member;
  • Membership can be cancelled by providing [INSERT NOTICE PERIOD] written notice.

8.2 Cancellation of Membership

We reserve the right to cancel your membership if you breach these Terms or if membership fees remain unpaid. Upon cancellation, any unused benefits will be forfeited.

9. Website Use

9.1 Licence to Use

We grant you a limited, non-exclusive, revocable licence to access and use our Website for personal, non-commercial purposes in accordance with these Terms.

9.2 Prohibited Conduct

  • Use the Website for any unlawful purpose or in breach of any applicable laws;
  • Attempt to gain unauthorised access to the Website or its systems;
  • Interfere with or disrupt the Website or servers;
  • Copy, reproduce, or distribute any content from the Website without our written consent;
  • Use any automated systems or software to extract data from the Website.

9.3 Website Content

The content on our Website is provided for general information purposes only and does not constitute dental or medical advice.

10. Intellectual Property

All intellectual property rights in the Website and its content are owned by or licensed to Fix Dental.

11. Limitation of Liability

11.1 Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law.

11.2 Exclusion of Liability

To the maximum extent permitted by law, Fix Dental excludes all liability for any loss or damage arising out of or in connection with your use of our Website or Services.

11.3 Cap on Liability

Where we are liable for breach of a consumer guarantee that cannot be excluded, our liability is limited, at our option, to re-supplying the Services or paying the cost of having the Services re-supplied.

12. Indemnity

You agree to indemnify and hold harmless Fix Dental, its directors, employees, and agents from and against any claims, losses, damages, liabilities, and expenses arising out of or in connection with your breach of these Terms or your use of our Website or Services.

13. Privacy

We collect, use, and disclose your personal information in accordance with our Privacy Policy, which is available on our Website.

14. Complaints and Disputes

If you have a complaint about our Services, please contact us in the first instance so we can attempt to resolve the issue. If you are not satisfied with our response, you may lodge a complaint with the Australian Health Practitioner Regulation Agency (AHPRA) or the Office of the Health Ombudsman Queensland.

15. General

15.1 Governing Law

These Terms are governed by the laws of Queensland, Australia.

15.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force and effect.

15.3 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Fix Dental.

15.4 Amendments

We may amend these Terms at any time by posting the amended Terms on our Website. Your continued use of our Website or Services after any amendment constitutes your acceptance of the amended Terms.

16. Contact Us

Fix Dental
ABN: [INSERT ABN]

Fix Dental Chermside
4/671 Gympie Road, Chermside, QLD 4032
Phone: 07 3520 4078

Fix Dental Mt Gravatt
Mt Gravatt Homemaker Centre – Shop 8
1230 Logan Road, Mt Gravatt, QLD 4122